Frequently Asked Questions

  • What does Door King do?

    • Door King is a Residential Garage Door Company​. We focus on the maintenance, service, repair, installation, and removal of any and everything involving your Residential Garage Door. This includes the spring mechanism, opener mechanism, door itself and all parts therein. 

  • Is Door King a licensed and Insured company?

    • Yes! Door King is a fully Licensed/Insured business in all of the following counties in KY as well as ​city limit jurisdictions contained therein! (Bourbon, Boyle, Clark, Fayette, Franklin, Garrard, Jessamine, Madison, Mercer, Scott, and Woodford)

  • Does Door King charge a Service Fee?

    • At Door King we do charge a flat rate service fee of $59.95 to our customers for the service we provide. However that fee in certain circumstances with certain repairs or coupons can be waived. Please call to see if we cover your area!

  • Are your technicians professionally trained and drug tested?

    • Yes! Every employee at Door King is extensively trained under the supervision of a professional with sufficient experience in the trade. ​This includes not only the technicians but office personnel as well. All employees are also required to pass a drug test regularly.

  • Do the technicians have what they need to fix my issue on the same day?

    • Yes! All of the technicians will arrive in fully stocked trucks with inventory to solve almost any garage door issue. However in the special instances where a specific item ​needs to be ordered or is out of stock, the customer is not charged for a second visit for Installation!

  • Do you offer financing?

    • We are currently in the process of obtaining 3rd party financing for our customers, but in the meantime we do offer an in house structured payment plan for certain purchases!​

  • Do you offer emergency services?

    • Yes! Based on availability when you contact us we do offer Emergency Services for times after hours or on Sundays when the office is closed​. Please refer to our Homepage for business hours!​​

  • Does Door King offer Commercial Door Service?

    • At the current moment Door King focuses solely on Residential Doors.​ In the future this is likely to change, but we are still happy to answer your questions regarding these doors!

  • Do you offer warranties on labor and products?

    • Yes! We offer a variety of guarantees and packages (up to a lifetime warranty) in order to get you the coverage you are looking for. Our labor is also guaranteed. Both of which will be discussed and documented for your records during our visit! ​

 We pride ourselves at Door King on communication. Not only within the organization, but to you, our customers. If there is a question that was not answered here, or one you feel may have not been answered fully, please feel free to call our office to get a better understanding of what we can offer you! It is our hope to gain you as a customer, and resolve your issue within a timely manner. Thank you!

                                                                                                             

 

 

 - Door King Team

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